1. Information We Collect
1.1 Information You Provide
- Account information (name, email address, password)
- Billing information for purchases (processed securely through Stripe)
- Location preferences for field guide customization
- Communications with our support team
- Feedback and reviews you provide
1.2 Information We Collect Automatically
- Usage data (pages visited, features used, time spent)
- Device information (browser type, operating system, IP address)
- Analytics data to improve our services
- Cookies and similar tracking technologies
1.3 Information from Third Parties
- Publicly available data from iNaturalist and other citizen science platforms (under appropriate licenses)
- Geographic and biodiversity data from scientific databases
- Payment processing information from Stripe (we do not store credit card details)
2. How We Use Your Information
- To provide and improve our field guide generation services
- To process payments and fulfill orders
- To customize content based on your location preferences
- To communicate with you about your account and our services
- To send marketing communications (with your consent)
- To analyze usage patterns and improve our platform
- To prevent fraud and ensure platform security
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
- Payment processors (Stripe) for transaction processing
- Print-on-demand services for physical product fulfillment
- Email service providers for communications
- Analytics providers to understand usage patterns
- Customer support tools
3.2 Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal requests from authorities
- To protect our rights and prevent fraud
- In connection with a business transfer or acquisition
3.3 With Your Consent
We may share information with your explicit consent for other purposes not listed here.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Access controls and employee training
- Incident response procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Account Management
- Update your account information at any time
- Change your email preferences
- Delete your account (subject to legal retention requirements)
5.2 Data Rights
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (where legally permissible)
- Request data portability
- Object to certain processing activities
5.3 Marketing Communications
You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our platform
- Provide personalized content
- Improve our services
You can control cookies through your browser settings, though this may affect platform functionality.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Account information is typically retained for the duration of your account plus applicable legal retention periods.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
For EU residents: You have the right to lodge a complaint with your local data protection authority if you have concerns about how we process your personal information.